Oryx Group firmly believes that the main criteria in providing quality-guarding services:

  • Selection
  • Training
  • Supervision
  • Procedure & Instructions
  • Corporate Response
  • Client Feedback.

SELECTION

The utmost attention is given to the recruitment of our personnel in accordance with stringent parameters laid down as a group policy.

This includes education, age, physical fitness and background. All employees are subjected to vigorous vetting.  Further, the Internal Security Department in each region is responsible for verification and background checks and service records of each employee.

Attributes, which we seek in Oryx personnel, are:

  • Education & Intelligence
  • Basic English Speaking power
  • Good Communication Skills
  • Physical & Mental health
  • Eye for details
  • Alertness/Promptness
  • Ability to react/ rather Pro-act.
  • Firmness & Determination
  • Anticipation Skills
  • Investigating Skills
  • Pleasing, Helping & Cordial personality
  • Well-Mannered/Behaved
  • Decency in Telephone Mannerism

TRAINING

Before deployment, it is mandatory for all Oryx Group employees to undertake a 10 days basic Security Training Course which imparts the necessary skills to perform duties

In addition to lessons on basic guarding skills they are taught the rudiments of First Aid, fire fighting and Self Define.  The training process is ongoing and progressive throughout the em­ployees’ career to refresh and further develop their knowledge.

Our training courses are designed after having in-depth discussions with the client and assessing the training needs of the staff. The aim of these courses is to enhance the security skills of the security personnel and develop management skills in the supervi­sory and management staff.

COURSE CONTENTS

A broad outline of the various courses conducted for the Guarding Staff are set out below. These courses are conducted by way of classroom lectures using audio visual aid, role-play exercises and on the site practical training.

Basic courses are:

  • Principles of Security
  • Guarding Skills
  • Gate House Duties
  • Search Procedures
  • Patrolling the Premises
  • Fire Prevention and Control
  • First Aid and Rescue operations
  • Crowd management
  • Traffic Control and Parking
  • Emergency Procedures
  • Self Defense
  • Soft Skills

SUPERVISION

In order to provide quality service, we give priority on depth and active on-the-ground supervision.  In this regard, a strong operations team comprising of managers, inspectors, and patrol supervisors, who are equipped with Radio Communications & Mobile Phones, carry out checks on all our assignments and guards on a 24 x 7 basis.

Client Feed Back:

To further improve upon our services and meet the expectations of our clients, we seek continuous comments from our Customers. We have a system whereby we get a regular Client’s Feedback that helps us not only for corrective actions wherever required but also to upgrade ourselves as regards our services.